Quality Assurance Manager
Salary: Open + Bonus
Location: Chicago, IL
Hybrid: 3 days on-site, 2 days remote
*We are unable to provide sponsorship for this role*
Qualifications
- Bachelor's degree
- 10 years of experience in software development and software quality assurance including the management of vendors and outsourced resources globally.
- 3 years of experience working in Agile development process.
- 3 years of experience with performance and load testing.
- 3 years of experience in management of QA organization including management of third parties that are also delivering QA services.
- Proficiency with software QA methodologies, tools, and processes.
Tech
- Microsoft Office applications
- iDevice (iPhone/iPad)
- Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE
- Test Management System: JIRA, ServiceNow, ADO
- Project Management: Eclipse/Microsoft Project
- SQL (Writing simple queries)
- Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk
- SharePoint
Responsibilities
- Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities.
- Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations.
- Ensure that management and allocation of QA resources based on project needs is performed.
- Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines.
- May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources.
- May be required to step in as a product manager for products that do not have an assigned Product Manager.