Credit Controller

Location: Bradley Stoke, Bristol

Salary: 23,000 - 27,000

Hours: Monday-Friday, 8.30am-5pm (1hr lunch)

My client based in Bradley Stoke, Bristol is looking for a Credit Controller to join their friendly team. You will work with customers to collect outstanding balances and work with other departments to enable trickier debts to be collected.

Responsibilities:

Actively contact customers who are late with their payments and request prompt payment

Follow escalation processes when a customer continues to miss payments to ensure debt is eventually collected

Posting of daily cash receipts to sales ledger accounting software

Reporting daily cash in/trade debtors to management

Raising ad-hoc invoices and credit notes for customers

Updating and processing of direct debit details and payments.

Processing card payments over the phone.

Liaise with customer experience and account managers to resolve customer issues

Generate, monitor and process tickets generated in the CRM

Answer calls and emails from customers with queries

Work with customers to bring in outstanding debt

Cover team members and other companies debtors where required

Pick up new debtors ledgers as required (usually following an acquisition)

Work with other departments to ensure prompt resolution to customer issues

Process post (including incoming cheques) when required

Complete ad-hoc reporting as required

Person Specification:

At least 2-3 years credit control experience

Positive can-do attitude

Strong customer service skills

Strong communication skills, both verbal and written

Attention to detail

IT Literate